HealthSense | FAQ

Frequently Asked Questions


Where can I purchase an HealthSense Products?

HealthSense products are sold across the internet and retailers (such as,, etc)

Are batteries included with your products?

All HealthSense products include a free starter set of batteries if needed for operation.

Are HealthSense Scales legal for trade?

No, HealthSense scales are not legal for trade and are meant to be used in non-retail environments.

What is the warranty on HealthSense Products?

All HealthSense products come with a 1 year limited warranty. Please see WARRANTY TERMS section of our website for more information.

Where are your HealthSense Products made?

HealthSense products are designed and engineered in Bangalore, KA (INDIA) and manufactured to our exact specifications in the Far East China.

I am seeing fluctuations in weight. Why is this happening?

Every time a digital scale is moved it needs to be initialized and auto-calibrated. Initializing the scale resets the internal parts allowing the scale to find the correct “zero” weight and ensure accurate readings. Here is how to initialize any of our bathroom scales:

1. Place the scale back on a hard, flat surface (see #2 below for optimal flooring surfaces).
2. With one foot, press the platform of the scale so that numbers appear on the display. Once you see zeros or dashes remove your foot.
3. Wait for the scale to turn off again.
4. Step up onto the scale for a weight.
5. Your scale is now calibrated.

Will my scale work on carpet or other soft flooring (i.e. linoleum or vinyl)?

HealthSense scales are engineered to provide maximum accuracy and will not provide accurate readings on carpeting. Linoleum, vinyl and other softer flooring can cause small variations in weight depending on how much cushion there is.  We suggest placing the scale on a hard, flat surface.  Optimal surfaces include ceramic or porcelain tile, hard wood or concrete.

Will moving my scale affect accuracy and dependability?

If possible, we recommend keeping your scale in the same position at all times (on a flat, hard surface). If you have to store it, you may have to recalibrate the scale to ensure accurate readings (see answer #1 under bathroom scales).

I am seeing weights in KG, LB or ST. How do I switch the unit of measurement?

Most of HealthSense scales are designed to display Metric as well as Imperial units of measure (kilograms, pounds & stone). Every scale has a switch on the underside of the scale to change the weight. If you cannot find it please refer to your manual or call HealthSense for support.

My scale displays ERR. What can I do?

If your scale displays an ERR message make sure that the scale is on a hard, flat surface. Take the batteries out of the scale for twenty seconds to reset the scale. Put the batteries back in and try to weigh yourself normally.  Repeat if necessary. If the problem persists call or email HealthSense.

My scale displays LO. What can I do?

The LO indicator means the batteries may have to be replaced. If you get this indicator a short time after installing new batteries please contact HealthSense for support.  Also check that the polarities on the batteries match the indicators.

My scale displays O_LD. What can I do?

This indicator typically signifies that the maximum weight of the scale has been exceeded. If you get this error message and you are not near the maximum weight please call HealthSense for support.

I just got my scale and it will not turn on. What can I do?

Check to make sure that all of the batteries are inserted and the polarities (+ and – ) are facing the correct way in the battery compartment. If you have access to an additional set of batteries try them in the scale. If this does not solve the problem please call or email HealthSense for support.

Do I have to “tap” on my scale to initialize it?

No, all HealthSense scales feature an our proprietary “Step-On” technology. This means that the scale is ready to be used just by stepping on the scale. If you store your scale between weighings, or having used it in awhile, you may need to recalibrate the scale again (see answer #1 under bathroom scales).

Why do I need a pedometer?? I can get exercise by walking or jogging without a pedometer.

“You can’t control what you can’t measure”. That “saying” was made famous in the business world — but it applies to many other areas of life as well. The pedometer allows the wearer to measure activity level. This unique ability to provide a specific measurement (steps, miles, etc), allows you to set specific ‘goals’….and goal setting is the key to success.


Once you begin wearing a pedometer/step counter and set a daily goal for yourself, you’ll find (like millions of others) that by having a goal – and a device that measures your progress – you’ll be more active. The pedometer actually provides the motivation to be more active – which is a key to any long term fitness program. The small investment in a pedometer is well worth the ‘motivation’!

How does a HealthSense Smart Pedometer watch actually count my steps?

Inside HealthSense pedometer watch there is a small mechanism that senses when your foot strikes the ground. This mechanism is the new 3D Piezo, a piezoelectric sensor (which has no moving parts). This accurate pedometer won’t miss steps you take – or on the other side of the coin – other pedometer give you steps when you are sitting in a car or moving in your chair!

Do I have to take 10,000 steps per day?

10,000 steps per day is the number recommended by global health authorities for an active and healthy lifestyle. However, we urge you to take as many steps as you can, without exerting yourself too much.

How much weight will I lose if I walk 10,000 steps per day?

Increasing your physical activity level will burn more calories — and burning more calories is vital to any weight loss program.  But, it’s impossible to predict the actual weight loss because the pedometer cannot control your eating habits.   One thing for sure… if you burn more calories than you ‘take in’, you’ll lose weight – over time.   The pedometer will help you increase your burn rate.   Keep in mind that the magic of a pedometer is the ‘motivation’ that it provides the wearer.  Motivation to be more active is absolutely necessary to a long term fitness / weight loss program.  Some feel that an aggressive weight loss walking program would require (around) 12,000 to 14,000 steps per day.  It’s important, however, to set attainable goals!  Keep that in mind when you’re establishing your goals!

How many calories will I burn if I walk 10,000 steps per day?

Around 300 to 400 calories. But, it depends. If you’re walking on ‘flat’ ground – or around the office, then it could be less. If you’re walking up hills or hiking, possibly more. It really depends on the ‘type’ of walking.

Will my pedometer watch record the same number of steps every time I take the same route?

Even if you walk the same route, you will observe some variation in the number of steps taken. This may happen due to changes in the length of your stride or the speed at which you are walking. You may also find that as you get fitter, the number of steps you take to walk the same route may decrease.

I know a pedometer works for walking, but does it work when I run or jog???

Yes.  HealthSense Smart Pedometer watch work while walking, jogging or running.  You can change your activity by long pressing RESET key in Pedometer mode.

Is HealthSense PD102 pedometer waterproof???

No.  The HealthSense PD 102 Pedometer watch do a very good job of ‘resisting’ water upto 10mtr — but, they are not designed to be submerged.  However, if you do drop your pedometer in the water – try letting it dry out for a few days.

Can my PD 102 pedometer watch could be used by other person with my set profile?

Yes. You can share your HealthSense Pedometer watch with anyone but the results won’t be accurate as every individual personal data varies. We will recommend buying separate Pedometer watch.


Thank you.

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